1. Bookings & Payments
- All bookings must be made in advance through our website or approved channels.
- Payment must be completed at the time of booking.
- We accept credit/debit cards. We will not charge you a surcharge for this service.
2. Cancellations & Refunds
- Customer Cancellations: Cancellations made at least 24 hours before departure are eligible for a 50% refund. No refunds for late cancellations.
- Service Cancellations: If we cancel due to unforeseen circumstances (e.g., vehicle breakdown), you will be offered a full refund or alternative transport.
3. Passenger Responsibilities
Punctuality
Passengers must arrive at the designated pick-up point at least 10 minutes prior to the scheduled departure time. The service will not be held responsible for any missed journeys due to late arrival.
Luggage
- All luggage must comply with standard airline size and weight limits.
- Freight, boxes, or oversized items will not be accepted without prior approval.
- Passengers are responsible for the safekeeping of their own items not stored in the onboard luggage area during transit
Conduct & Care
- Passengers are expected to treat the vehicle, its furnishings, and contents with respect.
- Any damage caused by a passenger during the journey will be their financial responsibility.
- The following are strictly prohibited on board:
- Smoking or vaping
- Consumption of alcohol
- Hot food or any uncovered drinks
- Disruptive, abusive, or inappropriate behaviour
- All rubbish must be disposed of in the container provided.
We retain the authority to deny service to passengers who breach these Terms or exhibit disruptive conduct. In extreme cases, the passenger may be removed from the vehicle during the journey if necessary for the safety and well-being of all parties involved.
Health & Hygiene
- Passengers are required to inform the service provider of any contagious illness or health condition that may affect the comfort or safety of fellow passengers or the driver.
- The service provider reserves the right to refuse travel to any passenger displaying symptoms of a contagious illness in order to protect the health and well-being of others on board.
- In the event that the vehicle requires unscheduled cleaning due to a sickness-related incident (e.g. vomiting), a cleaning fee of $250 will be charged. This charge will be communicated to the passenger and must be paid within two (2) days of the journey.
- If a passenger begins to feel unwell during the journey, they must inform the driver immediately so the vehicle can be stopped safely if needed.
4. Transporting Minors
- Children under 7 must be accompanied by an adult.
- Children 7-16 can travel unaccompanied but require additional booking details, including designated drop-off and pick-up persons.
- Parents/guardians must ensure minors are met promptly upon arrival. We are not responsible for minors after drop-off.
5. Liability
- We are not liable for any loss, damage, or injury sustained by passengers during the journey, unless caused by the negligence of the service provider or its employees.
- We are not liable for delays due to road conditions, weather, or unforeseen circumstances.
- We are not responsible for lost or damaged belongings.
- Maximum liability for service failures is limited to the fare paid.
- We maintain appropriate insurance coverage for our vehicles and passengers.
6. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes shall be resolved under New Zealand jurisdiction.
For questions, contact us at info@subtleshuttles.co.nz.
